1Introduction
Design By Nexa CRM (“we,” “our,” or “us”) provides customer relationship management tools and business messaging integrations, including integrations with the WhatsApp Business Platform.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when users access our website and services.
2Information We Collect
Depending on how you use our services, we may collect:
- Account information, such as names, email addresses, and login details.
- Business information provided during account registration.
- WhatsApp Business Account identifiers, phone numbers, and business profile information.
- Customer contact information and message content processed through connected messaging services.
- Message delivery statuses, timestamps, interaction history, and technical logs.
- Information required to provide support, maintain security, and improve our services.
3How We Use Information
We use information to:
- Provide and maintain CRM functionality.
- Connect authorized business accounts to supported messaging services.
- Send, receive, and manage business messages as instructed by authorized users.
- Manage contacts, conversations, templates, teams, and workflows.
- Provide customer support and troubleshoot technical issues.
- Prevent fraud, protect accounts, and comply with applicable legal obligations.
4WhatsApp and Third-Party Services
Our service may integrate with Meta and the WhatsApp Business Platform. When a business connects its WhatsApp account, relevant account information and messaging data may be processed to provide the requested functionality.
Meta and other third-party providers may process information under their own privacy policies and terms.
5Data Sharing
We may share information with authorized users within a business account, service providers needed to operate the CRM, relevant platform providers, or authorities when legally required.
We do not disclose personal information to unrelated third parties for their own marketing purposes.
6Data Storage and Security
We use appropriate technical and organizational safeguards to protect information against unauthorized access, loss, misuse, or disclosure.
Information is retained only as long as reasonably necessary to provide the service, meet legitimate business needs, resolve disputes, and comply with legal obligations.
No method of electronic storage or transmission can be guaranteed to be completely secure.
7Data Deletion and Account Closure
Users may request deletion of their account information and associated personal data by contacting us at privacy@designbynexa.in.
We will review and process eligible requests, subject to applicable legal requirements and legitimate retention obligations.
Disconnecting a WhatsApp account from our CRM may not automatically delete information already stored in our systems. Users can contact us to request deletion of eligible stored data.
8Your Privacy Rights
Depending on applicable law, you may have rights to access, correct, delete, or restrict the processing of your personal information.
To exercise these rights, contact us using the details below.
9Children's Privacy
Our service is intended for business use and is not designed for children to use independently.
10Changes to This Policy
We may update this Privacy Policy when our services, practices, or legal requirements change. The latest version will be published on this page with its updated date.
11Contact Us
Design By Nexa CRM
Design By Nexa
For privacy questions, data access requests, or deletion requests, contact us using the details above.